1. Introduction
Sydney Pest Control Directory ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sydneypestcontrol.com.au.
Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Submit a quote request form
- Contact us via email or our contact form
- Sign up for our newsletter
- Leave a review for a pest control operator
- Register as a pest control operator
This information may include:
- Name and contact details (email, phone number, address)
- Property details relevant to pest control services
- Communication preferences
- Business information (for operators)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Device information
3. How We Use Your Information
We use the information we collect to:
- Connect you with pest control operators in your area
- Process and respond to your enquiries
- Send you quotes from pest control operators
- Improve our website and services
- Send relevant marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and ensure website security
4. Information Sharing
We may share your information with:
- Pest Control Operators: When you request a quote, we share your contact details and service requirements with the operators you select or who service your area.
- Service Providers: Third-party companies that help us operate our website, process payments, or provide customer service.
- Legal Requirements: When required by law or to protect our rights.
We do not sell your personal information to third parties.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve user experience
- Provide relevant advertising
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the OAIC if you believe your privacy has been breached
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Pest Arrest
Email: privacy@pestarrest.com.au