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Terms of Service

Last updated: November 2024

1. Acceptance of Terms

By accessing and using Sydney Pest Control Directory ("the Website"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Website.

We reserve the right to modify these terms at any time. Continued use of the Website after any changes constitutes acceptance of the new terms.

2. Description of Service

Sydney Pest Control Directory is an online platform that connects homeowners and property managers with licensed pest control operators in the Sydney metropolitan area. Our services include:

  • A searchable directory of pest control operators
  • Operator profiles with reviews and ratings
  • Quote request functionality
  • Educational resources about pest control

3. User Responsibilities

For Consumers

As a user of the Website, you agree to:

  • Provide accurate information when requesting quotes
  • Not misuse the quote request system
  • Conduct your own due diligence when selecting an operator
  • Leave honest and fair reviews based on genuine experiences

For Pest Control Operators

Listed operators agree to:

  • Maintain valid NSW EPA pesticide licenses
  • Provide accurate business information
  • Respond to quote requests promptly
  • Comply with all applicable laws and regulations
  • Not engage in misleading or deceptive conduct

4. Verification and Accuracy

We verify pest control operators against the NSW EPA public register. However:

  • Verification is conducted at the time of listing and periodically thereafter. License status may change between verifications.
  • We do not guarantee the accuracy of all information provided by operators.
  • Reviews and ratings are provided by users and may not reflect our views.
  • Pricing information is provided by operators and may vary from actual quotes.

5. Disclaimer of Warranties

The Website is provided "as is" without warranties of any kind. We specifically disclaim:

  • Any warranty that the Website will be uninterrupted or error-free
  • Any warranty regarding the quality or reliability of services provided by listed operators
  • Any warranty that information on the Website is accurate or complete

6. Limitation of Liability

Sydney Pest Control Directory acts solely as an intermediary connecting users with pest control operators. We are not responsible for:

  • The quality, safety, or legality of services provided by listed operators
  • Any disputes between users and operators
  • Any damages arising from the use of services provided by listed operators
  • Any loss or damage resulting from reliance on information on the Website

To the maximum extent permitted by law, our liability is limited to the amount paid by you (if any) for using our services.

7. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is the property of Sydney Pest Control Directory or its content suppliers and is protected by Australian and international copyright laws.

8. Reviews and User Content

By posting reviews or other content, you:

  • Grant us a non-exclusive right to use, display, and distribute your content
  • Confirm that your review is based on genuine experience
  • Agree not to post false, misleading, defamatory, or abusive content

We reserve the right to remove any content that violates these terms or is otherwise objectionable.

9. Third-Party Services

The Website may contain links to third-party websites or services. We do not control and are not responsible for the content or practices of these third parties.

10. Indemnification

You agree to indemnify and hold harmless Sydney Pest Control Directory, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Website or violation of these terms.

11. Termination

We may terminate or suspend your access to the Website at any time, without notice, for conduct that we believe violates these terms or is harmful to other users or the Website.

12. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Information

For questions about these Terms of Service, please contact us:

Pest Arrest

Email: legal@pestarrest.com.au